At Bnspark, we collect information that helps us provide better financial services to our users in the Thailand startup ecosystem. We gather data through various interactions you have with our platform.
Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
- Personal Information: Name, email address, phone number, and business details when you register for our services
- Financial Data: Investment preferences, funding history, and startup valuation information you choose to share
- Usage Information: How you navigate our platform, features you use, and time spent on different sections
- Device Information: IP address, browser type, device characteristics, and operating system details
- Communication Records: Messages, support tickets, and feedback you send to our team
We never collect sensitive financial information like bank passwords or complete credit card numbers. All payment processing is handled through secure, certified third-party providers.
How We Use Your Information
Your information helps us create a personalized experience that matches your financial goals and startup interests. We use this data responsibly and only for legitimate business purposes.
Service Delivery
We use your information to provide access to our financial platform, match you with relevant startup opportunities, and deliver educational content tailored to your interests. This includes sending you updates about funding opportunities that align with your investment profile.
Communication and Support
Your contact information allows us to respond to your inquiries, provide customer support, and send important service notifications. We also use this data to inform you about new features or changes to our platform that might benefit your financial journey.
Platform Improvement
Usage data helps us understand which features are most valuable to our users, allowing us to enhance the platform and develop new tools that better serve the Thailand startup community. We analyze trends to improve user experience while maintaining individual privacy.
Data Sharing and Third Parties
We believe in transparency about how your information might be shared. Bnspark only shares your data in specific, controlled circumstances that benefit your experience or are required by law.
- Service Providers: Trusted partners who help us operate our platform, such as payment processors, email services, and data analytics tools
- Business Partners: Startups and investors in our network, but only basic contact information and only with your explicit consent
- Legal Requirements: Government authorities or law enforcement when required by Thai law or to protect our users' safety
- Business Transfers: In the unlikely event of a merger or acquisition, your data may transfer to the new entity under the same privacy protections
We never sell your personal information to advertisers or marketing companies. Any data sharing is done to improve your experience or fulfill legal obligations, never for profit.
Your Rights and Choices
You have significant control over your personal information. We've designed our systems to respect your privacy preferences and give you meaningful choices about your data.
Access and Correction
You can view, update, or correct your personal information at any time through your account dashboard. If you notice any inaccuracies, please contact us immediately so we can fix them. You also have the right to request a complete copy of all data we have about you.
Data Deletion
If you decide to leave our platform, you can request complete deletion of your personal information. We'll remove your data within 30 days, except for information we're legally required to retain. Some anonymized usage statistics may remain to help us improve our services.
Communication Preferences
You control what communications you receive from us. Update your preferences to choose which types of emails you want, or opt out of marketing messages entirely while still receiving important service updates.
Data Security and Protection
Protecting your information is one of our highest priorities. We've implemented multiple layers of security to safeguard your data from unauthorized access, theft, or misuse.
- Encryption: All data transmission uses industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest
- Access Controls: Only authorized employees with legitimate business needs can access your personal information
- Regular Audits: We conduct quarterly security reviews and vulnerability assessments to identify and fix potential weaknesses
- Staff Training: All team members receive regular privacy and security training to ensure they handle your data appropriately
- Incident Response: We have detailed procedures for responding to any potential data breaches, including immediate user notification
While we implement strong security measures, no system is completely foolproof. We encourage you to use strong passwords and contact us immediately if you notice any suspicious account activity.
Data Retention and International Transfers
We keep your information only as long as necessary to provide our services and meet legal requirements. Our retention periods vary depending on the type of information and how you use our platform.
Retention Periods
Active user accounts and related data are maintained while you use our services. After account closure, most personal information is deleted within 90 days. Financial transaction records may be retained longer to comply with Thai banking and tax regulations. Communication logs are typically deleted after two years.
International Data Transfers
While Bnspark is based in Thailand, some of our technology partners and service providers may process your data in other countries. We ensure these transfers meet international privacy standards and that your data receives equivalent protection regardless of location.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to enhance your experience and understand how our platform is used. These tools help us remember your preferences and improve our services.
- Essential Cookies: Required for basic platform functionality, such as keeping you logged in and maintaining security
- Analytics Cookies: Help us understand user behavior and identify areas for improvement
- Preference Cookies: Remember your settings, language choices, and customization options
- Marketing Cookies: Used to deliver relevant content and measure the effectiveness of our communications
You can control cookie preferences through your browser settings, though disabling certain cookies might limit some platform functionality. We respect "Do Not Track" signals and provide clear options for managing your tracking preferences.
Updates to This Privacy Policy
Privacy laws and our business practices evolve over time, so we may need to update this policy occasionally. We're committed to keeping you informed about any changes that affect how we handle your personal information.
When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before the changes take effect. Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated effective date.
We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. Your continued use of our platform after changes become effective indicates your acceptance of the updated policy.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, we're here to help. Our privacy team typically responds to inquiries within 48 hours.
Email: info@bnspark.com
Phone: +66 29 308 946
Address: 379 อด.1076 Ban Chan, Mueang Udon Thani
District, Udon Thani 41000, Thailand
For urgent privacy matters or to report potential data breaches, please contact us immediately by phone or email with "URGENT PRIVACY" in the subject line.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025